RETURNS AND EXCHANGES

At Clare Makes, everything is made with care, and we want you to love your order. While issues are rare, we’ll always do our best to make things right if something goes wrong.

Items Arrived Damaged or Broken?


Please get in touch within 14 days of delivery. Send us an email at hello@claremakes.com.au with a brief description of the issue and clear photos of the item and outer packaging.

We’ll assess your claim quickly and offer a replacement, refund, or store credit — whichever suits you best. There’s no need to send the item back.

Unfortunately, we do not accept returns for change of mind so we always suggest you do the quiz before purchasing.

Topical and Skincare Products

This includes, but is not limited to, body oils, shower steamers, essential oil roll-ons, and any other products intended for use on or near the skin.

We accept returns and provide refunds for these products if they are faulty, damaged, or not as described, in accordance with the Australian Consumer Law. If you experience an adverse reaction, please contact us at hello@claremakes.com.au with details and photographic evidence.

Please ensure you read the ingredients list carefully before purchasing, especially if you have known sensitivities or allergies. It is your responsibility to be aware of any potential allergens.

Unfortunately, we do not accept returns for change of mind.

BLACK FRIDAY / CYBER MONDAY / SALE POLICY

Clare Makes does sometimes observe an annual Black Friday / Cyber Monday sale, as well as other sale events throughout the year. We offer discerning customers an opportunity to acquire our premium products at reduced prices. This policy addresses inquiries related to the adjustment of prices on items purchased prior to the commencement of any sale event.

Pricing Dynamics: Recognising the fluid nature of retail, with period promotional events being integral, Clare Makes ensures a transparent pricing structure. Promotions and sale events operate within predefined timelines and are not retroactively applicable to transactions preceding the promotional period.

Customer Communication: Prior to major sale events such as site-wide sales, Clare Makes proactively communicates with customers apprising them of the impending promotional event. This notification serves to provide transparency and forewarn customers about potential price adjustments.

Limits on Retroactive Adjustments: While we empathise with the disappointment associated with the perception of missed savings, Clare Makes cannot honour requests for retroactive price adjustments on items purchased outside predefined sale periods. This policy is consistent with industry standards and ensures fairness in pricing for all customers.

Commitment to Customer Satisfaction: Clare Makes values the patronage of its customers and remains committed to delivering exceptional products and service. We are available to address any queries or concerns regarding this policy at hello@claremakes.com.au

Founders Statement: As the founder of Clare Makes, I appreciate the loyalty of our customers. While operational constraints may limit my ability to accomodate retroactive pricing adjustments, I am dedicated to maintaining transparency and providing an outstanding customer experience.

Conclusion: Clare Makes expresses gratitude for the continued support of its patrons and assures a commitment to upholding the principals outlined in this pricing policy.